Consumers (private customers) have a right of withdrawal in accordance with the following provisions:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The following applies to physical goods:
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you
- have taken possession of the goods if you have ordered the goods in a single order and they are delivered in a single shipment or
- have taken possession of the last goods if you have ordered several goods in a single order and these are delivered separately or
- have taken possession of the last partial shipment or the last item if you have ordered goods and these are delivered in several partial shipments or pieces or
- have taken possession of the first goods, if the goods are delivered regularly over a specified period
The following applies to services:
The cancellation period shall be fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must contact us (Hch. Salm KG, Printzstr. 5, 76139 Karlsruhe, Tel.: 0721-96404-31, E-Mail: haiber@salm-karlsruhe) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods that can be sent by parcel. You will bear the direct cost of returning the freight goods, which is estimated at a maximum of approximately EUR 99. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties and functioning.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
A notice:
Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
- Contracts for the supply of goods that are liable to spoil quickly or whose expiry date would be quickly exceeded
Unless otherwise agreed, the right of withdrawal expires for the following contracts:
- Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
- To Hch. Salm KG, Printzstr. 5, 76139 Karlsruhe, email: haiber@salm-karlsruhe:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete as appropriate.
Entrepreneurs (business customers) do not have a statutory right of withdrawal. In this case, please contact us and we will try to find a mutual solution.